A successful partnership requires clear responsibilities and effective cooperation between Bertamasya Indonesia and its travel industry partners. The following responsibilities are intended to ensure service quality, operational reliability, customer satisfaction, and professional business practices throughout the partnership.

Partner Responsibilities

Partners are responsible for the operation, delivery, and fulfillment of the products or services they provide.

• Service Delivery Partners must deliver all confirmed products and services in accordance with the published descriptions, agreed inclusions, pricing, schedules, and operational standards. Services should be provided professionally and consistently to meet customer expectations.
• Operational Readiness Partners are responsible for maintaining the personnel, equipment, transportation, accommodations, permits, suppliers, and other resources necessary to fulfill confirmed bookings and operate their services effectively.
• Pricing and Availability Management Partners must provide accurate pricing and availability information and promptly notify Bertamasya Indonesia of any changes that may affect future or existing bookings, including schedule changes, service interruptions, closures, or capacity limitations.
• Customer Safety Partners are responsible for implementing appropriate safety measures and complying with applicable laws, regulations, and industry standards. This includes providing required safety equipment, qualified personnel, operational briefings, and emergency procedures where applicable.
• Legal Compliance Partners must maintain all required business licenses, permits, certifications, insurance policies, and other legal requirements necessary to operate their products and services in accordance with applicable regulations.
• Customer Support During Service Delivery Partners are responsible for assisting customers during the actual delivery of their products or services, including handling operational issues, on-site coordination, emergencies, and service-related inquiries.
• Product Information Accuracy Partners must ensure that all submitted product information, photographs, itineraries, pricing details, terms and conditions, and promotional materials remain accurate and up to date at all times.
• Reputation and Professional Conduct Partners are expected to conduct business professionally, ethically, and responsibly while protecting the reputation of both their own business and Bertamasya Indonesia.

Bertamasya Indonesia Responsibilities

Bertamasya Indonesia is responsible for facilitating product promotion, customer acquisition, booking coordination, and partnership management.

• Product Promotion Approved products and services may be promoted through Bertamasya Indonesia’s website, digital marketing channels, social media platforms, advertising campaigns, partner networks, and other sales channels as deemed appropriate.
• Customer Acquisition Bertamasya Indonesia actively markets travel products and services to prospective customers and manages inquiries received through its various sales and communication channels.
• Booking Coordination When a customer inquiry or booking request is received, Bertamasya Indonesia will coordinate with the partner regarding availability, pricing, operational requirements, booking details, and reservation confirmation.
• Customer Communication Bertamasya Indonesia may serve as the primary point of contact during the inquiry and reservation process, helping customers obtain information and complete their bookings efficiently.
• Product Listing Management Bertamasya Indonesia may edit, format, optimize, or adjust product listings, descriptions, images, and content presentation to improve consistency, clarity, customer experience, and marketing effectiveness.
• Partnership Support We aim to maintain open communication with partners and provide reasonable support regarding product promotion, booking management, operational coordination, and partnership development opportunities.

Shared Responsibilities

Certain responsibilities require cooperation between both parties to ensure successful operations and customer satisfaction.

• Timely Communication Both parties should communicate promptly regarding booking requests, operational updates, schedule changes, emergencies, customer concerns, or any circumstances that may affect service delivery.
• Customer Satisfaction Both parties share a commitment to providing travelers with accurate information, quality experiences, professional service, and responsive support before, during, and after their travel arrangements.
• Problem Resolution In the event of operational issues, customer complaints, service disruptions, or unforeseen circumstances, both parties should work together in good faith to identify practical solutions and minimize the impact on customers.
• Business Integrity Both parties are expected to operate with honesty, transparency, professionalism, and mutual respect while maintaining compliance with applicable laws and industry standards.
• Continuous Improvement Both parties are encouraged to regularly evaluate performance, customer feedback, operational processes, and partnership opportunities in order to improve service quality and strengthen long-term collaboration.

Limitation of Responsibility

Each party remains independently responsible for its own operations, employees, subcontractors, legal compliance, financial obligations, and business activities. Participation in the Travel Partner Program does not create a joint venture, franchise, employment relationship, or legal partnership unless otherwise agreed in a separate written agreement. Both parties remain independent business entities operating under their respective ownership and management.